Slingback in rafia nocciola intrecciata con tacco a coda

La rafia è un materiale naturale intrecciato, leggero e traspirante, ideale per la stagione primavera-estate. Si distingue per il suo aspetto materico e artigianale, perfetto per look disinvolti ma raffinati. Per la pulizia si consiglia di utilizzare un panno asciutto o leggermente umido, evitando il contatto diretto con l’acqua o l’umidità prolungata, per non compromettere l’intreccio.

In Italia le spedizioni sono gratuite. L’ordine viene evaso mediamente in 1-2 giorni lavorativi dalla sua ricezione e spedito in media nei successivi 1-2 giorni lavorativi dalla presa in carico del corriere. Durante le feste o periodi di ferie le tempistiche potrebbero conseguentemente allungarsi.

In Europa le spedizioni hanno un costo di 8€. L’ordine viene evaso mediamente in 1-2 giorni lavorativi dalla sua ricezione e spedito in media nei successivi 2-4 giorni lavorativi dalla presa in carico del corriere. Durante le feste o periodi di ferie le tempistiche potrebbero conseguentemente allungarsi.

Nel resto del mondo il costo è variabile in base al paese di destinazione e comunicato al momento del checkout. L’ordine viene evaso mediamente in 1-2 giorni lavorativi dalla sua ricezione e spedito in media nei successivi 3-5 giorni lavorativi dalla presa in carico del corriere. Durante le feste o periodi di ferie le tempistiche potrebbero conseguentemente allungarsi.

Resi

I resi sono gratuiti in tutta Italia e con un costo pari a quello di spedizione in Europa nel resto del mondo. Sono facilissimi da compiere. Contatta il nostro servizio clienti via Whatsapp al +39 393 978 7389 per richiedere l’etichetta di reso (il servizio è attivo dal lunedì al venerdì dalle 10:00 alle 17:00), applicala all'imballaggio originale o simile assicurandoti che la merce sia ben protetta e consegna tutto al punto di ritiro del corriere più vicino a casa tua consultabile facilmente dal sito ufficiale del corriere. In alternativa puoi utilizzare qualunque altro corriere a tue spese o venirci a trovare in negozio!

La richiesta di reso deve avvenire entro 14 giorni dalla ricezione del tuo ordine. Gli articoli possono essere provati ma non devono essere usati e devono essere restituiti integri di tutte le loro parti (packaging, etichette, pellicole protettive etc).
 

Cambi

Se preferisci cambiare l’articolo ordinato con una taglia o un modello diverso puoi farlo richiedendolo al nostro servizio clienti, assicurandoti prima che gli articoli con cui vuoi fare il cambio siano ancora disponibili sul nostro sito. L’articolo da cambiare dovrà essere precedentemente restituito seguendo la stessa procedura di reso descritta sopra e attenendosi alle stesse condizioni. Qualora l’articolo restituito risulti idoneo provvederemo all’invio del nuovo articolo, i cui costi di spedizione saranno gratuiti per il cliente in Italia e in Europa. In caso di una differenza di prezzo tra i due articoli, sarà richiesto un saldo al cliente tramite un semplice link via mail o procederemo noi al rimborso tramite lo stesso mezzo di pagamento utilizzato dal cliente in fase d’ordine.

In alternativa è possibile effettuare il cambio direttamente in negozio.

What size should I choose?

GUJA shoes are true to size unless otherwise indicated on the product page. Each product page includes a size table, so check it before ordering, as fit can vary slightly between styles depending on the construction and last.

If you are between sizes, sizing up is usually the safer choice for closed styles like loafers and moccasins. For strappy or adjustable styles, your usual size will typically work.

If you're still unsure, our team is happy to advise — contact details are on the Contact page.

Are GUJA shoes true to size?

Most GUJA styles run true to European sizing. That said, fit can vary slightly between styles depending on the last, construction, and material — a leather moccasin and a slingback heel fit differently by nature. The size table on each product page will always have the most accurate guidance for that specific shoe.

Do you ship internationally?

Yes. GUJA ships worldwide. Current delivery destinations and estimated timelines are shown at checkout before you complete your order.

How long does delivery take?

Delivery times depend on the destination country and the shipping method selected at checkout. Estimated timelines are shown before you complete your order. Italian domestic orders typically arrive within a few business days; international orders may take longer depending on location.

Is shipping free?

Shipping thresholds and costs are shown at checkout and may vary by destination. Current conditions are updated on the Shipping page.

What is GUJA's return policy?

GUJA accepts returns on unworn shoes in their original condition, with the original packaging. You have 14 days from delivery to notify us of a return, and a further 14 days to ship the item back. Shoes that show signs of wear are not eligible for return. Full conditions are on the Returns page.

How do I start a return?

Returns are processed through the Global-e Returns Portal. Visit the Returns page, enter your order number and the email address used to place the order, and follow the steps to generate your return label and instructions.

Can I exchange a pair for a different size?

Yes. If your size is available, we will arrange an exchange. Contact us as soon as possible after receiving your order so we can hold the correct size while the return is being processed. Exchange availability depends on current stock.

What materials are GUJA shoes made from?

GUJA uses real leather and other materials that meet EU certification standards across the full range. The focus is on materials that perform well in regular wear: leather that softens and conforms naturally to the foot, breathable linings, soles with genuine support. Specific material details for each style are listed on the individual product page.

Are GUJA shoes handmade?

GUJA works with small, specialist factories — many of them family businesses that have been producing shoes since the 1950s. Production at this scale involves a significant amount of skilled handwork, particularly in lasting, stitching, and finishing. These are not artisan ateliers producing shoes one at a time, but they are not factories in the mass-market sense either. Each pair goes through hands-on quality checks before it leaves production.

How do I care for shoes?

Good leather shoes last significantly longer with basic, consistent care. After each wear, allow the leather to breathe and recover before storing. Use a soft brush or dry cloth to remove surface dust and dirt. Apply a leather conditioner every few weeks to keep the leather supple — this is especially important in dry weather or after exposure to rain. Store your shoes in a cool, dry place away from direct sunlight; a shoe tree or stuffed toe helps them hold their shape.

For suede or nubuck styles, use a suede brush to restore the nap and a suede protector spray before the first wear. Avoid water where possible and treat stains quickly with a dry cloth rather than rubbing.

Where are GUJA shoes made?

GUJA's production is based in Italy — primarily in Tuscany, Marche, and Naples, three regions with long and well-established shoemaking traditions. All materials across the range are EU certified. GUJA maintains direct, long-term relationships with its production partners rather than sourcing through intermediaries.

Are GUJA shoes luxury?

GUJA is an Italian footwear brand at the premium end of the market — made with genuine craft, using EU-certified materials, through specialist production partners many of which have decades of experience. The brand is not positioned as a traditional luxury house. It is positioned as something arguably more useful: well-made shoes at a price that reflects the product honestly, designed to be worn regularly and kept for years. Whether that qualifies as luxury depends on how you define the word.