Shipping
National and International Shipping
Deliveries are made free of charge throughout Italy, except for Livigno and Campione d'Italia. For deliveries to other international destinations, the shipping fee may be free upon reaching a minimum purchase threshold possibly communicated on the site; otherwise, it is to be borne by the recipient and may vary depending on the destination country. In any case, express fast shipping is never free, is always charged to the customer, and requires a specific request to customer service before the goods are shipped. In case of issues related to international and national orders, you can send an email in advance to ecommerce@guja.it: we will do our best to deliver your order.
Each product is carefully checked and packaged to ensure delivery without surprises. Small marks attributable to a possible in-boutique try-on are to be considered within the tolerance margin.
Ordered products are delivered to the address indicated by the User, with the methods and within the times indicated in the order summary and reported in the order confirmation email. Unless otherwise specified, the delivery times indicated in the order confirmation must include the normal time required for the delivery of the Product from the moment the courier takes charge of the delivery.
Delivery Times and Tracking
From the order processing, which can take 1 to 2 working days, national deliveries are generally made within 24/48 hours from the moment the courier takes charge, throughout Italy except for islands and remote locations, where an additional day may be necessary for delivery. During sales or promotional periods, due to the high volume of orders, shipments may experience delays.
For international shipments, deliveries are made within 2-4 working days from order processing in Europe, and 3-5 working days from order processing in the rest of the world.
The User will be able to check the shipment status through the tracking code (Tracking ID), available on the site and communicated via email.
Delivery
Users may refuse to accept the package if it is visibly damaged, noting such refusal on the courier’s delivery document.
At the time of delivery, Users must check the contents of the package and promptly report any anomalies by writing an email to ecommerce@guja.it.
Failed Delivery and Storage Responsibility
The Owner is not responsible in any way for delivery errors resulting from inaccuracies, absence at the time of delivery, or omissions made by the User when completing the purchase order, nor for any damage or delays occurring after delivery to the courier if the latter was appointed by the User.
It is the User’s responsibility to monitor the shipment status and cooperate to arrange a new delivery attempt in case of failed delivery.
Any storage costs will be borne by the User.
If the shipment ends up in storage due to the reasons listed above and the recipient does not provide any instructions for redelivery, the package will be returned to our premises. In this case, any storage and return costs will be deducted from the refund amount due to the User.
We invite Users to carefully verify the shipping details and monitor the shipment via the tracking received to avoid storage situations.
Rev.3 of 02/25/2023