Spotted ballet flat in fabric with ring accessory

GUJA shoes fit true to size unless otherwise indicated on the product page. Each product page includes a size chart: we recommend consulting it before ordering, as the fit may vary slightly from one model to another depending on the construction and shape.

If you are between two sizes, for closed styles such as loafers and slippers, it is generally safer to choose the larger size. For styles with straps or adjustable features, your usual size should be fine.

If you still have questions, our team is available to help: you can find the contact details on the Contact page.

Most GUJA styles follow standard European sizing. That said, the fit may vary slightly from one style to another depending on the shape, construction, and material: a leather loafer and a heeled slingback naturally fit differently. The size chart on each product page always provides the most accurate guidance for that specific shoe.

Yes. GUJA ships worldwide. Available destinations and estimated delivery times are shown at checkout, before completing the order.

Delivery times depend on the destination country and the shipping method selected at checkout. Estimated delivery times are shown before completing the order. Orders in Italy generally arrive within a few business days; international shipments may take longer depending on the location.

Shipping costs and thresholds are shown at checkout and may vary depending on the destination. The updated terms are available on the Shipping page.

GUJA accepts returns of unworn shoes in their original condition and packaging. You have 14 days from delivery to notify us of the return and an additional 14 days to ship the item. Shoes showing signs of use cannot be accepted. All terms are listed on the Returns page.

Returns are handled through the Global-e Returns portal. Go to the Returns page, enter your order number and the email address used for the purchase, then follow the steps to generate the return label and instructions.

Yes. If the size is available, we will arrange the exchange. Contact us as soon as possible after receiving the order so we can set aside the correct size while the return is being processed. Exchange availability depends on current stock.

GUJA uses genuine leather and other materials that comply with European certification standards throughout its range. The focus is on materials that perform well in everyday use: leathers that soften and naturally adapt to the foot, breathable linings, and soles with genuine support. Details about the materials used in each model are provided on the individual product page.

GUJA works with small specialized footwear manufacturers, many of which are family businesses that have been operating since the 1950s. Production on this scale involves a significant amount of skilled manual work, particularly in assembly, stitching, and finishing. These are not artisanal ateliers that make one pair at a time, but neither are they factories in the industrial sense of the term. Each pair undergoes manual quality checks before leaving the production facility.

A good leather shoe lasts much longer with simple, consistent care. After each use, let the leather breathe before putting the shoes away. Use a soft brush or dry cloth to remove dust and surface dirt. Apply a leather conditioner every two or three weeks to keep the leather soft: this is particularly important during dry periods or after exposure to rain. Store the shoes in a cool, dry place away from direct sunlight; a shoe tree or paper in the toe helps maintain their shape.

For suede or nubuck styles, use a suede brush to revive the nap and a protective spray before first use. Avoid contact with water whenever possible and treat stains immediately with a dry cloth, without rubbing.

GUJA’s production is entirely Italian, concentrated mainly in Tuscany, the Marche, and Naples: three areas with a long-established footwear tradition. All materials in the range are certified according to European standards. GUJA maintains direct, long-term relationships with its manufacturing partners, without relying on intermediaries.

GUJA is an Italian footwear brand positioned in the premium segment of the market: authentic craftsmanship, materials certified at the European level, and specialized production partners with decades of experience behind them. The brand does not present itself as a traditional luxury fashion house, but as something perhaps more useful: well-made shoes at a price that honestly reflects the product, designed to be worn often and kept for years. Whether or not this falls within the definition of luxury depends on what is meant by that word.