Purple ballet flat in shiny leather with lace

In Italy, shipping is free. Orders are typically processed within 1-2 business days of receipt and shipped on average within the following 1-2 business days after the courier takes charge. During holidays or vacation periods, delivery times may consequently be extended.

In Europe, shipping costs €8. Orders are typically processed within 1-2 business days of receipt and shipped on average within the following 2-4 business days after the courier takes charge. During holidays or vacation periods, delivery times may consequently be extended.

For the rest of the world, the cost varies depending on the destination country and is communicated at checkout. Orders are typically processed within 1-2 business days of receipt and shipped on average within the following 3-5 business days after the courier takes charge. During holidays or vacation periods, delivery times may consequently be extended.

Returns

Returns are free throughout Italy and cost the same as shipping within Europe for the rest of the world. They are very easy to complete. Contact our customer service via Whatsapp at +39 393 978 7389 to request the return label (the service is available Monday to Friday from 10:00 to 17:00), apply it to the original or similar packaging ensuring the goods are well protected, and deliver everything to the nearest courier drop-off point to your home, which can be easily found on the courier’s official website. Alternatively, you can use any other courier at your own expense or visit us in store!

The return request must be made within 14 days of receiving your order. Items can be tried on but must not be used and must be returned intact with all their parts (packaging, tags, protective films, etc.).
 

Exchanges

If you prefer to exchange the ordered item for a different size or model, you can do so by requesting it from our customer service, making sure first that the items you want to exchange for are still available on our website. The item to be exchanged must be returned beforehand following the same return procedure described above and adhering to the same conditions. If the returned item is deemed suitable, we will send the new item, with shipping costs free for customers in Italy and Europe. In case of a price difference between the two items, the customer will be asked to pay the balance via a simple link sent by email, or we will refund the difference using the same payment method used by the customer when ordering.

Alternatively, it is possible to make the exchange directly in store.